Feb
21
2019

Mastering Data Requires Attention to Detail

BY Destination CRM

Originally published on the destination CRM blog.

May
04
2017

Oh, THAT’S the BI tool we’re supposed to use!

BY Mind Over Machines
3 minute read

Surprise, surprise!

Just as Business Intelligence (BI) tools become the hot topic, there are more solutions available than ever…except that there aren’t, because only two of them are actually worth your consideration.

Apr
07
2017

What is a CRM?

BY Mind Over Machines
3 minute read

Whether or not they realize it, every business engages in customer relationship management (CRM). They develop and exercise processes and strategies to grow and maintain their customer base, with activities encompassing the entire customer lifecycle, from lead to loyalty.

Feb
06
2017

The Times, They Are ‘A Changin’

BY Dustin Sitton
3 minute read

It’s not news that the world of technology is changing. Anyone who operates in our society today is very aware of how technology continues to evolve and become increasingly integral to our lifestyle, professions, and even our health. The article below walks through some situations...

Aug
03
2016

Miscalculated Risk

BY Mind Over Machines
4 minute read

“We’re in the final stages of testing and anticipate your system will go live three weeks from today.”

Finally.

After too many months and too much money, the tech company was finally reporting that it was just a few minor tweaks away from launching the shiny new, custom software...

Jun
01
2016

The Distress Call

BY Mind Over Machines
5 minute read

The call from the West Coast came in to our Baltimore office on a Monday afternoon. The caller (we’ll call her Lois) was on Day 3 of a total system shutdown. She was officially in crisis. Lois’s firm – a 24/7 public records research firm that earns much of its revenue from online...

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